organizational capital

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In The Think Factory, productivity improvement specialist Susan D. Conway describes how successful companies become more valuable by raising the value of their organizational capital - an intangible asset whose primary component is the flow and use of information. In other words, Conway writes, the ""secret sauce"" of market super-performers ""is directly related to how information flows and is productively assimilated by their information workers [I-workers].""

JohnWiley & Sons © 2007